Frequently Asked Questions
Everything you need to know about shopping at Something Went Wrong
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as it ships, we will send a tracking link so you can monitor its progress in real-time.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.